Frequently Asked Questions
You can complete your purchase without creating an account - guest checkout is available. But having an account will enhance your future purchases, as you won't need to enter your information each time. The choice is yours!
Our store utilizes Shopify Payments, ensuring secure payment collection through 256-bit SSL encryption and full compliance with PCI DSS Level 1 requirements. Rest assured; your consumer data is always kept safe during online shopping.
We accept all major credit cards, including MasterCard, VISA, American Express, Apple Pay, Google Pay, and Shopify Pay.
There are several reasons why a payment may decline. Some of the common factors include:
- * Insufficient funds in the account.
- * Transaction exceeding card limits.
- * Incorrect card details entered.
- * Expired or inactive payment method (e.g., credit/debit card).
- * Temporary account holds.
- * Fraud detection measures triggered.
- * Unsupported payment methods.
- * First-time online purchase.
- * Bank doesn't allow online transactions.
- * Different shipping and billing addresses.
- * Different IP address from card's issuing country.
- * Multiple transactions on one card in a short period.
- * Network or technical issues.
- * Payment gateway maintenance.
* If your payment is declined, it is essential to double-check the provided information, verify account balances, and contact your bank or payment processor for more specific details about the decline reason.
We regret to inform you that once an order is placed, it cannot be canceled or modified, including altering the shipping address. This policy is in place to ensure efficient processing and to reduce the likelihood of errors.
We kindly ask you to review your order thoroughly before finalizing it to avoid any inconvenience. Your satisfaction is essential to us, and we strive to provide a seamless shopping experience. Thank you for your understanding.
Order processing takes 1-3 business days. Once processed, your order will be shipped and delivered within 8-12 days. Please be aware of possible supply chain delays. 📦🚚
For details, please visit our Shipping & Delivery Police page.
After receiving your tracking number, please visit our "Track Your Order" page for order status updates. Additionally, you have the option to conveniently monitor your order's progress through your SHOP app account.
Depending on where you live, you might have to pay customs duties on your order. We don't have any control over these charges, and we can't be held responsible for them. When you place an order, you acknowledge that your shipment might be subject to duties upon arrival, and you agree to take care of these fees. Thanks for understanding!
We offer a 14-day Exchange/Refund policy for damaged, defective, or inaccurate items.
For more details, please review our Exchange & Refund Policy page.
In some cases, items from the same order might be shipped separately for logistical reasons. Your satisfaction is essential to us, and we appreciate
your attention to these details.
Discover "On-Demand Products" by OpenZone Plaza - your personalized solution for unique and unavailable items. Our "Market-Driven-Demand" approach ensures you get what you need, whether for special occasions or exciting new choices.
Simply email us with a brief description and photo of the product(s) you want, and we'll provide a quick quote. No limitations from our pre-selected collection. At OpenZone Plaza, meeting your individual needs is our commitment.
For more information, please visit our On-Demand Products page.
If you have any questions or concerns, our Customer Service Team is ready to assist you. Here's how to get in touch with us conveniently:
Email: You can reach us via email at Info@OpenZonePlaza.com. Our team regularly checks this inbox and will respond to your inquiry as quickly as
possible.
Contact Us Page: Visit our website and head over to our Contact Us page. Fill out the necessary information and submit your message. We'll promptly get back to you.
Live Chat: While on our website, look for the chat icon. Click on it to initiate a chat with one of our customer service representatives.
We make every effort to ensure the colors displayed on our website accurately represent the actual items. However, please note that slight variations in color may occur when viewed on different digital screens. We apologize for any inconvenience this may cause.